If you don't absolutely love your new purchase, you may return your item(s) within 14 days of receipt. Items must be in new, unworn condition with all tags attached and accompanied by your receipt, packing slip or invoice. Please note that final sale items are non-refundable. We're unable to honor previous sale prices or promotions when you place a new order. Shipping and handling charges will not be refunded.
There are three ways to return a jherrera.com order.
Returns are charged a flat rate of $10, The cost will be deducted from the refund amount.
Place item(s) in the original packaging.
Place the completed packing slip or invoice inside the package and seal. Remove or
cover original labels and affix the prepaid USPS label to the outside of the package.
Please note the tracking number for your records. Drop the package off at any USPS location. You can find your nearest USPS location AT USPS.COM Using the tracking number, You can also monitor delivery status at USPS.COM
Please allow 2-3 weeks from the time you mail your return for it to be processed. We'll send you an email confirmation once your return is complete.
In most cases, refunds are made to the original form of payment (e.g., credit card or PayPal).The PayPal portion of your refund will be issued first. Once the maximum originally spent with PayPal is reached, the remainder of the refund will be credited against your credit card. The same policy is followed when you split the cost of a purchase between credit cards.
(Don't forget the packing slip!) Our associates will be happy to issue a store credit equal to the value of the item(s) when purchased. You can use your store credit for future purchases if you choose.
2. Return Using Carrier of Your Choice
You're welcome to use your preferred carrier at your own cost. However, j.herreras recommends insuring the package for the full value and selecting a carrier that provides a tracking number so you can monitor delivery status. We are not responsible for lost
packages and cannot accept C.O.D. Pack the item(s) as above, using your own label, and return to:
2148 DULUTH HIGHWAY SUITE 101
DULUTH GA 30097